
Safty
Product
Passenger Rating
South African Airways (SAA) stands as the national airline of South Africa, with a history that dates back to its founding in 1934. Initially established as a small airline with limited routes, it quickly expanded its services, becoming a prominent player in the global aviation industry. The airline's hub is located at OR Tambo International Airport in Johannesburg, which serves as a strategic gateway for connecting flights to various destinations across the continent and beyond. Over the decades, SAA has built a reputation for its commitment to safety, quality service, and operational excellence, positioning itself as a preferred choice for travelers seeking to explore South Africa and its surrounding regions.
SAA operates a comprehensive network of domestic and international routes, covering major cities across Africa, Europe, Asia, and the Americas. The airline has forged alliances with other carriers, enhancing its reach and providing passengers with seamless travel options. SAA is a proud member of the Star Alliance, a global airline network that allows it to offer a wide range of services and benefits to its customers, including code-sharing agreements and frequent flyer programs. The airline's fleet is composed of modern, fuel-efficient aircraft, which not only contribute to a reduced environmental footprint but also ensure a comfortable travel experience for passengers. The cabin crew is known for their professionalism and warmth, reflecting the country’s diverse cultural heritage, and they strive to deliver an exceptional level of service that meets international standards.
Despite its storied history and contributions to the aviation industry, SAA has faced significant challenges in recent years, including financial difficulties and operational disruptions. The airline has undergone various restructuring efforts to address these issues, aiming to achieve sustainability and improved profitability. Government support has been crucial in this regard, as SAA plays a vital role in promoting tourism and economic growth in South Africa. As the airline navigates through these turbulent times, it remains committed to its mission of connecting people and cultures while showcasing the beauty and diversity of South Africa. With ongoing efforts to innovate and adapt, South African Airways continues to strive for excellence, working towards reclaiming its position as a leading airline in the global market.
5 / 7
South African Airways (SAA) offers a comprehensive travel experience, combining comfort and service quality. Passengers generally appreciate the spacious seating and well-maintained cabins, which contribute to a pleasant journey. The in-flight entertainment system features a diverse selection of movies, music, and games, catering to various tastes. Dining options are often praised for their variety and quality, showcasing local cuisine alongside international fare. However, some travelers have noted inconsistencies in service levels, with occasional delays and customer service experiences varying. Overall, SAA remains a solid choice for those seeking a taste of South African hospitality while flying internationally.
Overall Value for Money
2.5
Seat and Cabin Space
2.8
Customer Service
2.6
In Flight Entertainment
4.9
Baggage Handling
1.8
Check-in Process
3
Meals and Beverages
4.4
Recommend Airline
57%