Articles | What Should I Do When My Flight Gets Cancelled Or Delayed in the Eu?

What Should I Do When My Flight Gets Cancelled Or Delayed in the Eu?

Apr 27, 2015

When your flight gets cancelled or delayed in the EU, first check with the airline for updates and your rights. EU regulations entitle passengers to compensation and assistance, depending on the circumstances, such as the length of the delay and the distance of the flight. Keep all relevant documents, like boarding passes and receipts, as they may be needed for claims. If you're stranded, inquire about meals and accommodations, which airlines may provide. Lastly, consider alternative travel arrangements and be prepared for potential rebooking options. Staying informed and patient is key during such disruptions.

When traveling within the European Union (EU), experiencing a flight cancellation or delay can be frustrating. However, knowing your rights and the steps you can take can significantly ease the situation. In this article, we will explore what you should do when your flight gets cancelled or delayed in the EU, including your rights, compensation options, and practical tips.

Your Rights Under EU Regulation 261/2004

The EU has established regulations that protect passengers in the event of flight cancellations and delays. These rights are outlined in EU Regulation 261/2004, which applies to all flights departing from an EU airport or arriving at an EU airport on an EU carrier. Here are some key points regarding your rights:

Situation	Compensation	Meals and Refreshments	Accommodation
Flight Cancelled	Up to $600 depending on the distance	Provided if waiting time exceeds 2 hours	Provided if overnight stay is necessary
Flight Delayed (over 3 hours)	Up to $600 depending on the distance	Provided if waiting time exceeds 2 hours	Not applicable

For delays under 3 hours, you may not be entitled to compensation, but you should still receive assistance such as food and drink vouchers, especially if the delay is substantial.

Steps to Take When Your Flight is Cancelled

If your flight is cancelled, follow these steps to ensure that you are adequately compensated and informed:

Stay Informed: Keep an eye on flight updates from the airline, either via their website or through airport screens.
Contact the Airline: Reach out to the airline’s customer service for information on rebooking or compensation options.
Document Everything: Keep records of your flight details, communication with the airline, and any expenses incurred due to the cancellation.

Steps to Take When Your Flight is Delayed

If your flight is delayed, follow these steps to ensure you receive necessary assistance:

Check the Duration: Determine how long the delay is expected to last, as this will impact your rights.
Request Assistance: If the delay exceeds 2 hours, ask the airline for meal vouchers or refreshments.
Monitor Updates: Stay updated on the flight status, as delays can sometimes turn into cancellations.

Compensation Claims: How to File

If your flight is cancelled or delayed significantly, you may be entitled to compensation. Here’s how to file a claim:

Gather Documentation: Collect boarding passes, ticket confirmations, and any correspondence with the airline.
Submit a Claim: Use the airline’s website or customer service to submit your compensation claim. Include all relevant details and documentation.
Follow Up: If you do not receive a response within a reasonable time, follow up with the airline. You may also consider escalating the matter to a national enforcement body.

What If the Airline Refuses Compensation?

In some cases, airlines may refuse to compensate you, claiming extraordinary circumstances such as severe weather or political unrest. If you believe you are entitled to compensation, consider the following:

Know Your Rights: Familiarize yourself with EU Regulation 261/2004 and understand your rights as a passenger.
Seek Assistance: Contact a passenger rights organization or a legal professional specializing in travel law.
Consider Legal Action: As a last resort, you may need to take legal action to claim the compensation you deserve.

Practical Tips for Travelers

To minimize the stress associated with flight cancellations and delays, consider the following practical tips:

Travel Insurance: Invest in travel insurance that covers flight cancellations and delays. This can provide peace of mind and financial protection.
Stay Connected: Download your airline's app for real-time flight updates and notifications.
Arrive Early: Arriving at the airport early can give you more options in case of cancellations or delays.

Conclusion

Flight cancellations and delays can disrupt travel plans, but knowing your rights and the steps to take can help you navigate the situation effectively. Always keep informed, document your experiences, and don’t hesitate to seek compensation when entitled. By being proactive, you can turn a frustrating experience into a manageable one.